Our Policies & Standards

AOSARS EDGE is committed to protecting the privacy of every person who interacts with our platform, including learners, researchers, consultants, and institutional partners. This policy governs data collected through our website, e-learning portal, and all associated services.

Information We Collect

• Registration details: full name, email address, country, and professional affiliation
• Payment information: processed securely through our certified payment partners; we do not store card details on our servers
• Learning activity: course progress, assessment submissions, and community engagement
• Technical data: device type, browser, IP address, and usage analytics to improve platform performance

How We Use Your Information

• To deliver enrolled courses, issue certificates, and support your learning journey
• To send important service communications, including enrolment confirmations and renewal reminders
• To personalise your experience and recommend relevant courses based on your interests
• To conduct research on learning outcomes, in anonymised and aggregated form only

By accessing or using AOSARS EDGE, you agree to comply with these Terms of Use. Access is granted for lawful, personal, non-commercial educational purposes unless a separate institutional licence is in place. These terms form a binding agreement between you and AOSARS EDGE.

Eligibility

• You must be 18 years or older, or be studying under the formal supervision of a recognised institution
• By registering, you confirm that the information you provide is accurate and up to date
• Institutional accounts require a signed licence agreement with AOSARS EDGE

User Accounts

• You are responsible for maintaining the confidentiality of your login credentials at all times
• Each subscription is for individual use only; account sharing is not permitted
• AOSARS EDGE reserves the right to suspend accounts that violate these terms
• You must notify us immediately if you suspect unauthorised use of your account

Acceptable Use

• Platform content may be used for personal study only and may not be redistributed, reproduced, or resold
• You must not use automated tools or scripts to access or extract content from the platform
• Any conduct that interferes with other learners' experience or platform functionality is prohibited

AOSARS EDGE is committed to making world-class learning financially accessible across Africa and beyond. We offer a range of payment methods, currencies, and instalment options to accommodate diverse learner circumstances.

Accepted Payment Methods

Currencies

Payments are processed in USD as the primary currency. Locally denominated payments (KES, MWK, UGX, TZS) are accepted through supported mobile money channels at the prevailing exchange rate at the time of transaction. Currency conversion fees, if any, are charged by your financial institution and are outside AOSARS EDGE's control.

Payment Security

• All card transactions are processed through PCI-DSS compliant payment infrastructure; AOSARS EDGE does not store card numbers or CVV codes on its servers
• SSL/TLS encryption is applied to all payment pages
• Transaction confirmation is sent by email upon successful payment
• Suspicious or flagged transactions may be held for verification to protect all parties

Instalment Payments

Where available, learners may apply to pay in two or three instalments over the duration of their course. The first instalment must be received before access is granted. Failure to complete subsequent instalments by agreed dates will result in temporary suspension of access until the balance is cleared. AOSARS EDGE does not charge interest on approved instalment plans.

Failed or Disputed Transactions

• If a payment fails, you will receive a notification with guidance on how to retry
• For disputed charges, please contact us within 14 days at [email protected] before raising a chargeback with your bank
• Fraudulent chargebacks will result in account suspension and may be referred to the relevant authorities

Invoices and Receipts

A payment receipt is automatically generated and sent to your registered email address after each successful transaction. Formal tax invoices for institutional clients are available on request. AOSARS EDGE is registered for taxation in Kenya under the Kenya Revenue Authority.

AOSARS EDGE invests significantly in creating high-quality, practitioner-led learning experiences. In view of the nature of digital course delivery and the immediate access granted upon enrolment, all payments made to AOSARS EDGE are final. We do not offer refunds once enrolment has been confirmed and course access has been granted.

No-Refund Policy

• All course enrolment fees, renewal fees, and service charges are non-refundable
• This applies regardless of the extent to which course content has been accessed
• E-books and downloadable resources are non-refundable upon access
• One-on-one coaching and consultancy sessions are non-refundable once booked
• Enrolments under promotional pricing or institutional arrangements carry the same no-refund terms

Cancellation Before Enrolment

If you have initiated a payment but access has not yet been granted, contact us immediately at [email protected]. Cancellations at this stage are considered on a case-by-case basis at the sole discretion of AOSARS EDGE.

AOSARS EDGE is committed to ensuring that learning is accessible to everyone, including persons with disabilities, those in low-bandwidth environments, and learners using affordable devices across the continent. We continuously improve our platform to meet WCAG 2.1 Level AA standards.

Our Commitments

• Mobile-first, responsive design that works on low-cost smartphones and tablets
• Captions and transcripts provided for all recorded video content
• Screen-reader compatible navigation, course menus, and assessment interfaces
• Downloadable course materials for offline access in areas with limited connectivity
• Multiple payment methods, including mobile money, to remove financial access barriers for learners across Africa
• Font sizes and contrast ratios that meet accessibility guidelines throughout the platform

AOSARS EDGE processes personal data in compliance with the Kenya Data Protection Act (2019) and applicable data protection frameworks across learner jurisdictions in Africa and internationally. We are committed to responsible, transparent, and proportionate data practices.

Legal Bases for Processing

• Contractual necessity: delivering enrolled courses and platform services
• Legitimate interests: platform analytics and continuous service improvement
• Consent: marketing and promotional communications (opt-in, revocable at any time)
• Legal obligation: compliance with applicable laws and regulatory requirements

Cross-Border Data Transfers

Where data is transferred outside Kenya, AOSARS EDGE ensures that equivalent protections are in place through contractual safeguards or adequacy arrangements. Learner data is never transferred to third parties for commercial purposes.

Every member of the AOSARS EDGE community, including learners, facilitators, mentors, and staff, is expected to engage with dignity, respect, and professionalism across all platforms, including the Community Space, course forums, events, and direct communications. A safe and inclusive community is foundational to deep learning.

Expected Behaviours

• Respectful, inclusive, and constructive engagement in all interactions
• Honouring intellectual diversity and cultural differences across our pan-African and global community
• Protecting the confidentiality of information peers share within learning spaces
• Responsible and ethical use of the AOSARS platform and all community tools
• Supporting fellow learners and contributing positively to shared learning spaces

Prohibited Behaviours

• Harassment, discrimination, or bullying of any form, whether online or at AOSARS events
• Dissemination of misinformation, spam, or unsolicited commercial content
• Impersonating other learners, staff, or public figures
• Any conduct likely to bring AOSARS EDGE into disrepute

AOSARS EDGE takes all complaints seriously and is committed to resolving concerns fairly, promptly, and with full transparency. We encourage learners to raise issues early so that they can be addressed swiftly and constructively.

How to Raise a Complaint

Each AOSARS EDGE course carries a specified access period, which varies by course. The access duration applicable to your enrolment is stated on the individual course page at the time of purchase. Please review this carefully before enrolling, as it determines the window within which you must complete all modules and assessments.

What Your Access Period Includes

• Full access to all course modules, readings, video content, and downloadable resources
• Participation in course forums and the AOSARS Community Space
• Access to any live or scheduled facilitator sessions within the enrolment window
• Submission of all graded assessments and practical assignments

Course Renewal

Learners who have not completed their course within the stated access period may renew their access by making an additional payment through the standard payment channels available on the AOSARS EDGE platform, including card payment and mobile money. The renewal fee and the additional access period granted are as stated on the course page at the time of renewal.

• Renewal payments are processed through the same channels used for initial enrolment
• Access is restored promptly upon confirmation of successful payment
• Renewal fees are non-refundable once the extended access period has commenced
• Course content may be updated between your original enrolment and renewal; the current version of the course will be available upon renewal

Certificate Deadline

Certificates of Participation are issued only within the active access period, including any approved renewals. Certificates will not be issued after access has expired without a current active enrolment.

AOSARS EDGE issues a Certificate of Participation to learners upon engagement with a course. A Certificate of Participation is a formal recognition that you attended and engaged with the course content. It does not, by itself, attest to mastery or completion of all assessments unless the specific course conditions for full completion have also been satisfied.

What a Certificate of Participation Means

A Certificate of Participation confirms that the learner was enrolled in and participated in the course during the active access period. It is evidence of attendance and engagement with the programme. Depending on the course, it may also reflect partial or full completion of the programme content. The certificate is a professional participation record and is not equivalent to a formal academic qualification or university award.

Certificate Issuance

• Certificates of Participation are issued at the sole discretion of AOSARS EDGE
• Issuance may be subject to a minimum level of course engagement as determined by AOSARS EDGE for each course
• For courses with assessed components, full completion of assessments and attainment of the required pass mark may be a condition of certificate issuance, as stated in the course description
• Payment of any outstanding balance on the learner's account must be cleared before a certificate is issued
• Certificates will not be issued after access has expired without a current active enrolment

Certificate Features

• Unique verification reference allowing employers and institutions to confirm authenticity
• Shareable as a digital credential compatible with LinkedIn and professional profiles
• Includes course title, facilitator name, participation period, and AOSARS EDGE credentials

All course content, e-books, research frameworks, assessments, videos, graphics, and branded materials published on AOSARS EDGE are the intellectual property of AOSARS EDGE or its licensed content partners and facilitators. These materials are protected under applicable copyright and intellectual property law.

What You May Do

• Download and retain personal copies of materials expressly marked as downloadable for your own study
• Reference AOSARS EDGE course content in academic work with appropriate citation
• Share your Certificate of Participation and digital badge on professional and social platforms

What Is Not Permitted

• Reproducing, distributing, or reselling course content in any format without written permission
• Recording, screen-capturing, or mirroring live or pre-recorded sessions without authorisation
• Using AOSARS EDGE content or brand assets to create competing products or services
• Removing watermarks, attribution notices, or any intellectual property identifiers from materials

Learners who contribute original content to community forums or collaborative activities retain ownership of that content but grant AOSARS EDGE a non-exclusive, royalty-free licence to use such contributions for platform improvement and educational purposes.